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Home OFFCAMBER Terms & Conditions

OFFCAMBER Terms & Conditions

OFFCAMBER TERMS AND CONDITIONS

offcamber.com (‘Offcamber’)

Established in 2006, Offcamber started as a small family run Bike Shop, located in Salisbury Street, Blandford. In fact there has been a Bicycle Shop in the same premises since the early 1900’s. We are still a family business and now sell, build, supply and repair bicycles, bicycle kit, clothing, accessories and related equipment.

Status Disclosure

Company/Seller shall mean Offcamber Limited, trading as Offcamber, registered in England and Wales under company number 11851942.

Our registered office is; Offcamber, 38 Salisbury Street, Blandford Forum, Dorset DT11 7PR

Our VAT Number is 879 1627 75.

We are a Broker, not a Lender; Our Firm reference number: 846156

  • We will refer finance applications to Secure Trust Bank PLC T/A V12 Finance Limited
  • All finance applications have a minimum spend and are subject to status.
  • Not all products offered by V12 Retail Finance are regulated by the Financial Conduct Authority.

Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where a person deals entirely as a consumer, legal rights shall remain unaffected. Where the term buyer appears within these terms it shall mean consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.

Goods or equipment shall mean the items detailed in the appropriate section of the sales/order form and it shall be a core term of this agreement that all ancillary items are additional to this agreement unless specifically detailed within the sales invoice/order form.

Price shall mean the consideration due for purchase and shall include VAT unless otherwise stated. Purchasers should note that prices quoted may vary during the currency of brochures (upwards or downwards) and current prices are quoted at the time of order. In respect of orders placed via the Internet, these shall not be accepted by us until confirmed.

We know when you order online, you're eager to receive your parcel as soon as possible. That's why we'll despatch your items the same working day, providing you order before 2pm and select one of our premium shipping options. There are a few exceptions to this: for example, products (including bikes) which require assembly, and products which are located in our stores will not be shipped on the same day. We'll make sure this is clear to you when you add your items to the basket, and you will be able to see an accurate delivery estimate in the checkout. If you're unsure, you can always get in touch by emailing; info@offcamber.co.uk

General

  1. “Working day” shall mean any day excluding Saturdays, Sundays and public holidays.
  1. These conditions shall apply to all of the company’s quotations and contracts, orders (including telephone orders) for the sale or supply of goods accepted by the company. For the trade buyer, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order are hereby excluded and shall not be binding upon the company. For the consumer purchaser, additional conditions shall only be binding upon the company if confirmed in writing by the company.
  1. The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained within the order are correct and no liability for any error or inaccuracy shall lie with the company.
  1. Offcamber reserved the right to amend or cancel an order. Examples of when this might be applied include if an order is believed to be fraudulent or if there has been an error in the pricing or availability of a product. We will notify customers of any such cancellations and issue a full refund where applicable. 

Guarantees

  1. All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to terms contained therein. Purchasers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate.

Limitations upon liability

  1. Advice given by agents or servants of this company during telephone/Internet orders is based entirely upon information given by the purchaser. Where advice is given after visual inspection by agents or servants of this company, such advice shall amount to an opinion only and the company shall not accept liability for any inaccuracies. Additionally, goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put. ??No liability for failure can be accepted by this company for such alternative use, amendment or modification.
  1. Compatibility of goods is not guaranteed where modifications or alterations have been made and the company shall, in such circumstances, and at its discretion, issue a refund or credit to the purchaser.
  1. Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser further confirms that it shall be reasonable for the seller to inspect, repair or replace (at its option) such defective goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the company be liable for any failures resulting subsequent to modification.
  1. “Competition” goods are supplied for specialist use and are subject to extreme wear and stress whilst in use. Life expectancy and durability are greatly reduced and purchasers should note that any claim for failure/wear shall be limited to that of the manufactures guarantees. It is agreed that such use shall be a relevant circumstance for the Sale of Goods Act 1979 (as amended). In addition, parts connected to parts supplied by this company may be placed under stress where specialist/competition parts are used, and purchasers should take advice from experts prior to purchase. Manufacturers may also limit guarantees when components are installed for competition use.
  1. Where modifications or alterations and poor maintenance to goods have been made the company shall accept no liability for death or personal injury unless caused directly by its own negligence.
  1. No liability is accepted by the company where purchasers attempt to modify or install components supplied where it is known or ought reasonably to be known that the part supplied is incorrectly supplied, defective or otherwise not in accordance with the order.
  1. The company accepts no liability in respect of failure to supply or other interruptions caused by matters beyond the reasonable control of the company, including strikes, lockouts, civil disputes, acts of God, war, website pricing or stock availability errors or actions by third parties.
  1. Notwithstanding any other provisions of this Agreement, nothing in this Agreement shall confer, nor is it intended to confer, a benefit on any third party (for the purposes of the Contract (Rights of Third Parties) Act 1999 or for any other purpose).
  1. If you wish to make a change to an order or cancel it then it is important to note that our turnaround time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Offcamber will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.

Payment terms

  1. Web based prices are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, orders placed before the variation will remain the same price and no further increases will be passed to customer.
  1. Please note: All Website and Mail Order payments are processed at the point of purchase.
  1. We endeavour to ensure that all pricing information on the Website and any subsequent publications are correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Web Store, we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Web Store, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply products at an incorrect price.

Title and delivery

  1. The title to the goods shall not pass to the buyer until the company receives payment in full (in cash or cleared funds) for the goods and any of the goods that the company has supplied to the buyer in respect of which payment has become due, in which case title to the goods shall pass at the time of payment of all such sums. In the event that sums owing in respect of other items ordered within contract remain due, apportionment by this company shall take place without prejudice to the right to retain title in respect of all goods ordered.
  1. All times given for despatch or delivery are approximate and time shall not be of the essence. The buyer agrees to allow 30 days in any written notice making time of the essence and further agrees to accept full liability in respect of delayed or late delivery or dispatch. In any event, delivery times are approximate and variable. When delivery is affected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
  1. The buyer is required to notify the company, in writing, of any shortage, miss delivery or other discrepancy immediately, or at the latest within five days of such failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is affected to the buyers own delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.
  1. Products may vary slightly from images shown on website.
  1. If you wish to make a change to an order or cancel it then it is important to note that our turnaround time on messages is one working day. Our despatch team also work on a one day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Offcamber will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.
  1. Please note that from time to time, certain products may not be available for home delivery, and will only be available to click & collect from one of our stores. This could be a result of delivery restrictions imposed by couriers or suppliers, or could be a decision made by Offcamber.

Cancellation of orders and liability

  1. A consumer buyer shall have the right to cancel any contract for goods made in accordance with these Terms and Conditions within 90 days from the day after delivery of the goods. Cancellation of the contract can be effected by emailing us at; info@offcamber.co.uk.
  1. If a Notice of Cancellation is received by the Company in accordance with clause 22 the consumer buyer shall become liable to return the goods to the Company forthwith, to such address as directed by the Company preferably in their original packaging (and without having been installed or used) and at the consumer buyer’s sole expense.
  1. If the consumer buyer fails to return the goods within 30 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the consumer buyer and to recover any direct costs involved in such collection from the consumer buyer.
  1. The Company shall affect a refund of any monies owing to the consumer in respect of the goods within 14 days from the date of cancellation of the contract. Such a refund will be subject to any set of monies to which the Company is entitled under clause 25.
  1. Goods delivered to the buyer may be returned to the Company preferably in original packaging (packaging must be adequate for returning by post etc) and without being installed or used for credit within 90 days from the day after delivery of the goods.
  1. The buyer confirms that he shall comply with any or all rules relating to installation of the product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation shall not be accepted by the company.
  1. If you wish to make a change to an order or cancel it then it is important to note that our turnaround time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Offcamber will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.
  1. A copy of our cancellation form can be requested via any of our contact methods.

Jurisdiction

  1. This agreement shall be interpreted in accordance with English Law and industry custom and practice, and English courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with English Law.

Complaints

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Care Team on; info@offcamber.co.uk or call us on; 01258 458677

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 1 week, we will send you a final response detailing our resolution.

If we are unable to provide you with a final response within 1 week, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.